Fadel for patisseries
A half-empty case sells nothing, so you keep it full until closing — and then you own everything still in it.
Why the case is the problem and the product
A patisserie’s stock is also its shop window. The case has to look worth stopping for at seven in the evening, which means producing well past what the evening will sell. That is not a forecasting error. It is display, and it is doing its job.
Cream does not wait. Knefeh, mille-feuille, filled and soaked pastries are same-day in a way that maamoul and dry biscuits are not. Carrying them into tomorrow’s case is visible, and a customer who notices it once stops trusting the case.
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Same-day by decision, not accident
You already decided these are made for the day they are sold. The bag does not change that decision — it gives the surplus a buyer instead of a bin.
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Occasions overshoot
Eid, Christmas, exam season, a wedding order that shrank. Holiday production is a bet placed days early and it is never exactly right in either direction.
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Chilled bags are fine to list
Flag the bag as chilled and the customer is told to bring a cool bag before they leave home, so nothing sits warm in a car on the way back.
What patisseries usually put in
You pick the pieces on the day. Customers cannot choose, and they are told so before they reserve — which is what lets you clear the case rather than the best of it.
- Petits fours and small cakes from the case
- Cream and custard pastries made for today
- Trays cut for the counter that did not sell whole
- Maamoul, biscuits and dry sweets from an overrun
The money, plainly
Fadel never holds your money or your customer’s. There is one number you owe us, and it arrives on a weekly invoice.
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You take the cash
The customer pays you, at your counter, when they collect. Fadel is not in the payment path — we never receive, hold or forward any of it. There is nothing for us to pay out to you, and nothing to wait for.
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Commission is 20% of the bag price
Charged per bag, on the price you set. The rate is written into each invoice line at the moment it is billed, so agreeing a different rate later never rewrites what you already owe.
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Only collected bags are billed
Commission is recorded when a bag is actually handed over. A reservation nobody turns up for costs you nothing — you keep the food and owe nothing on it.
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One invoice a week, in arrears
Once a week we bill the bags collected over the previous week: commission, plus VAT on that commission. Payment is due within 7 days. Those are the only two lines on the invoice — no listing fee, no monthly fee, nothing to pay to start.
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And if the invoice goes unpaid
Worth stating here rather than leaving you to find out: if you owe more than $50 and an invoice has been outstanding for more than 14 days, your shop stops publishing new bags until it is settled. Orders already placed are unaffected.
Prices are set and billed in US dollars. Any Lebanese lira figure shown to a customer is a guide at a rate Fadel sets; what the customer owes you is the amount recorded on their order when they reserved.
How it works
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Apply
Four short steps in the browser — your business, your shop, your pin on the map, who to call. Answers are kept as you go, so you can stop and come back. A person reads every application and we answer within 48 hours.
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Describe a bag once
In the console you write the bag up once, then say how many you will have and between which hours it can be collected. The price is yours, with two rules: at least $1, and the contents worth at least 2× what you charge. That second one is the whole product.
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Customers reserve
A reserved bag is held for a named customer inside your window. You see the day’s orders as a list, each with a 4-digit code against it.
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They collect, you take the cash
They show the code, you hand over the bag and take the money, and someone taps Collected. If a collection is marked that never happened, you can reverse it until the end of the service day.
Apply to sell on Fadel
Four steps, kept as you go, so you can close the tab and come back to where you stopped. We answer within 48 hours and we call you when we do.
Nothing to pay to apply, and nothing to pay to start.
Questions patisseries ask
- Can I sell cream-filled sweets this way?
- Yes, and it is most of what patisserie bags are. You choose the collection window, so you can set it close to closing while the case is still refrigerated, and flag the bag as chilled so the customer arrives ready to carry it.
- What if the bag is worth far more than the price?
- That is the intended direction, and the rule only runs one way: contents have to be worth at least 2× what you charge, never less.
- Can customers pick out the expensive pieces?
- No. Contents are a surprise by design and the customer agrees to that before reserving. You decide what goes in each bag on the day.
- Do I have to list during holidays?
- Only if you want to. Holiday weeks are usually when there is most to move, but quantities are yours to set day by day and nothing obliges you to list.
Questions shops ask
- Who takes the customer’s money?
- You do. The customer pays cash at your counter when they collect. Fadel never receives, holds or forwards customer money, so there is no payout to wait for and no balance sitting with us.
- What does it cost to sell on Fadel?
- Commission on the bags customers actually collected, plus VAT on that commission, billed once a week in arrears and due within 7 days. The standard commission is 20% of the bag price. There is no listing fee and no monthly fee.
- What happens if nobody collects a bag?
- You keep the food and you owe nothing on it. Commission is only recorded when a bag is handed over, so a no-show costs you the food you already had and nothing more.
- Do I have to install anything?
- No. The shop console is a web page. Open it on the phone behind the counter and add it to the home screen if you want it to behave like an app. There is no card machine and no hardware.
- Do I have to promise what is in the bag?
- No, and you should not. Customers are told before they reserve that the contents are a surprise, change daily, and cannot be chosen. You describe the kind of bag and decide what goes in it on the day.
- What about allergens?
- Because contents vary by day, customers are told allergens cannot be guaranteed and to ask you before they collect. You declare which allergens your bags may contain or have been in contact with, and that is shown on the listing.
- How long does an application take?
- A person reads every application. We answer within 48 hours and we phone the number you give us.