Accessibility statement

What we are aiming for

Fadel targets WCAG 2.2 level AA. This statement covers the public website at fadel.app, in Arabic and in English. The mobile app and the merchant console are assessed separately and are not covered here.

What is in place

• Every page starts with a skip link to the main content.
• Headings are used in order and describe the section they open, so a screen reader can navigate by heading.
• Keyboard focus is always visible, with a three pixel outline that does not rely on colour alone.
• Links and buttons are at least 44 by 44 pixels.
• Arabic pages are served with a right to left document direction, an Arabic language attribute, and mirrored layout, spacing and punctuation. They are translated pages, not a mirrored English layout.
• Every page declares its language, and the language switch names the other language in that language.
• Status and availability are never communicated by colour alone; each state also carries text.
• Maps carry a text alternative naming the shop, plus the address and coordinates as text.
• The website works without JavaScript, apart from the two exceptions below.

What we know is not right yet

• The reservation pages require JavaScript. Without it they show a message explaining that reservation is unavailable, but there is no non-JavaScript path to reserve a bag.
• The status page needs JavaScript to refresh itself. Without it, it shows the state recorded when the site was last built and says so.
• The 90 day strip on the status page is currently decorative. No daily history is recorded yet, so it carries no information and is hidden from screen readers.
• We have not commissioned an independent accessibility audit. This statement is based on our own review, so it is a self assessment.
• Some shop names and descriptions are supplied by shops and may not be available in both languages. Where a translation is missing, the other language is shown rather than nothing.

Telling us about a problem

If something on this site blocks you, open Help in the Fadel app and start a support ticket. Tell us the address of the page, what you were trying to do, and what assistive technology you were using. We will reply, and we will list the problem in this statement if we cannot fix it quickly.