Terms of use

Who you are contracting with

Fadel is a marketplace. Shops list food they have left at the end of the day, and you reserve it. When you reserve a bag, the sale is between you and that shop. Fadel is not the seller and does not own the food.

Fadel charges the shop a commission on completed orders. It does not add anything to the price you pay.

Pending before launch: the registration details of the Lebanese entity that operates Fadel are still being confirmed and will be published in this section.

Reserving a bag

You reserve in the Fadel app or on a reservation link. A reservation holds a specific quantity of a specific bag at a specific shop for a stated collection window.

• Reserve only what you intend to collect. Shops prepare the food after you reserve.
• Collect inside the window shown on your order. Outside it, the shop is not obliged to hold the bag.
• Bring your order reference or show your order screen at the counter.
• You can cancel in the app before you collect. Repeated no-shows can lead to a strike on your account, and enough strikes suspend it.

Price, currency and cash

Prices are set and charged in US dollars. You pay the shop directly, in cash, when you collect. There is nothing to pay online, and Fadel never receives, holds or forwards your money.

Any Lebanese pound figure shown is an indicative conversion at a rate Fadel sets administratively. The rate that applies to an order is the one recorded on that order at the moment you reserve, and it does not change afterwards. If you settle in Lebanese pounds, that is an arrangement between you and the shop at that recorded rate.

Surprise contents and allergens

A bag is a surprise. Contents change daily, depend on what is left, and cannot be chosen. Pictures and descriptions are illustrative.

Because the contents vary, allergens cannot be guaranteed. A bag may contain, or have been in contact with, gluten, dairy, nuts, egg, sesame, soy or fish. If you have an allergy, ask the shop before you collect. The shop is responsible for the food it sells, including labelling and food safety.

Ratings and conduct

After you collect, you can rate the order and leave a short comment. Do not post anything abusive, misleading or that identifies another person. Fadel can remove a comment that breaks this, and will keep the rating itself unless the rating is also removed.

Your account

• You sign in with a phone number and a one-time code sent by SMS. Keep access to that number.
• One account per phone number.
• Do not use the service to resell food commercially, to scrape listings, or to place reservations you do not intend to collect.

Availability of the service

There is no guarantee that any shop lists a bag on any given day, and no guarantee that the service is continuously available. Power and connectivity in Lebanon interrupt it. Current service state is published on the Fadel status page.

Language and governing law

These terms are published in Arabic and in English. For consumers in Lebanon the Arabic version governs; the English version is provided for convenience. Lebanese law applies.

Changes and contact

Changes to these terms are published on this page with a new date at the top, and material changes are announced in the app before they take effect.

To reach us, open Help in the Fadel app and start a support ticket. Tickets are answered by the Fadel support team.